Orders can be returned back to us for store credit within 14 days of receiving it.
Store credit is valid for 12 months.
Your item(s) will need to be in their original condition, with tags attached, unstained, in its original packaging.
You will need to cover the cost of return postage.
What if I received a faulty/damaged item?
Oh no! We’re sorry, that sucks. Please email us at hello@wekacricket.com with the subject "damaged item". You'll be asked to sent us photos of the damage, and offered your choice of a refund or store credit. We will need to approve your request before you can send the item back. Item must be returned to us before a refund will be processed.
Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order - do so by going to the cart and clicking "checkout". Follow the instructions by providing us with delivery information and select payment method for the goods.
Our support team is always happy to guide you at any step!
International taxes might be applied depending on your country's taxes policy.
Customs duty is calculated as a percentage of the customs value of the goods:
The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
Our orders are all send by courier. You should expect your parcel within 5-10 business days* of it being shipped from our facility, however certain destinations may take longer. If your parcel does not arrive within this time frame, please contact us at hello@wekacricket.com and we will track it for you.* Delivery times are estimates only and can vary depending on your location and distance from the CBD. These do not include delays caused by shipping couriers, busy sale periods, credit card verification processes, customs holds & any other delay outside of our control. * Shipping times are to be used as a guide only and will vary based on your location, distance from the CBD and busy sale periods. We are not responsible for delays incurred by our credit card verification process, incorrectly provided addresses, external factors impacting our shipping couriers or any other circumstances beyond our control.Please see our Shipping page for more details.
Please note that the price you pay for your order online with us does not include possible taxes and duties which may be applied by customs authorities when your parcel is received into your country. This is a separate charge and is unrelated to us. The knowledge and payment of taxes and duties are your responsibility.
When international orders reach the destination country, they may be subject to customs clearance procedures which can cause delays beyond original delivery estimates. WEKA takes no responsibility for any possible duties and taxes which may be applied by customs in the country where delivery is made rests with you. The knowledge and payment for any custom duties, foreign taxes or other fees which may be imposed will rest with the customer. You should look these up before purchasing if you are worried about these additional costs. For more information on what duties and taxes may be payable by you prior to the delivery of your parcel, please contact your local customs office for further information regarding taxes and duties. WEKA are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters, missed delivery or delivery company strikes, etc.
With the tracking number provided please contact the delivery company for any further delivery details. If you still have not received your order please contact us at hello@wekacricket.com and we will do our best to help you resolve the matter.
WEKA are unable to accept responsibility for delays in delivery due to unforeseen circumstances, such as natural disasters or delivery company strikes, etc.
WEKA accept no liability or responsibility for any product once the product has been delivered to your nominated address.
We’ll send you an order confirmation via email once your order and payment has been received via our website www.wekacricket.com. We’ll then send you a second email confirming completion and shipment of your order with your tracking number once we have shipped your order. If, for some reason, you have not received these emails, please contact us via hello@wekacricket.com.
Estimated delivery times do not include customs delays or holds. In the unlikely event that you have not received your pacel within a delivery time estimated above and you have not been contacted regarding your delivery by one of our shipping couriers, please get in touch with us via our Contact Us page and we will investigate your delivery on your behalf.
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